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Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?
The delivery charges will calculate for you when you check out.
Which payment methods are accepted in the Online Shop?
Upon checkout you will be directed to Paypal where you can use all of the payment options available. You do not need to be a member Paypal to use their service. Right below where it asks you to log in you can click and use your preferred method of payment.
How long will delivery take?
We try our best to ship your order out the next business day. There are times when we are doing a tradeshow or are meeting with our manufacturers where there could be a slight delay!
How secure is shopping in the Online Shop? Is my data protected? is very secure as we never see, keep or store any of your payment information. You are directed away from our site to Paypal where you can securely share your information. Our website is PCI compliant so no worries necessary.
What exactly happens after ordering?
We process your order and pull the merchandise. Your package is packed and shipped to you with your chosen shipping method.
Do I receive an invoice for my order?
Yes you will receive and invoice with your order.
Does Sisayhairproducts take orders over the phone?
We do not accept Phone orders. It is preferable that customers try to place their orders on the website themselves. If you have a problem ordering please contact customer service at 0207 582 7969.
Can you send me a catalogue?
The most up-to-date place to see our products is on our website.
Can I come to your office and tour the facilities?
Our office and warehouse are not open to the public.
What if I didn't receive my confirmation email?
Please contact and a customer service representative will be able to assist you. Please make sure to check your Spam/Junk Folder after the 3 business day turnaround.

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